Frequently Asked Questions
Orders will be shipped within 12 to 48 hours from the order date. Please note that we don’t send the product on Sunday. Don’t hesitate to contact us if you do not receive tracking confirmation after five business days from the day you completed your payment.
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Easily view your order status and history
- Receive updates on our new releases or promotions from time to time via email
- Speed the checkout process, which means no waiting around at home
Create your account here- https://motorheadz.in/my-account/
On the login page, click “Lost?” and you’ll be redirected to a page where you can create a new password.
Please get in touch with us as soon as possible so we can change your email address or phone number. We can change your email address, name, and address, but we cannot change your order.
When purchasing online using your credit card, all your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
The delivery time is based on the location. Once the order has shipped, we will SMS your tracking information. Tracking information generally becomes available 24 hours after we have sent the order. We are not responsible for delays caused by the courier.
We will email and SMS your tracking information when your order has shipped. And Usually, you will receive the tracking number one hour after we have shipped your order.
If something is missing, please contact us immediately.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days of receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved. All returns must be in original condition with packaging intact.
All return shipping fees and other miscellaneous fees are the customer’s responsibility.
Please contact us within seven days from receiving your order if you received incorrect, missing, or defective merchandise. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
A refund will be credited to your original form of payment. If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7-10 business days after receiving the returned item or cancellation request. Please contact the card-issuing bank with questions about when the refund amount will appear in your account. If you haven’t received a credit for your return even after 7-10 days, contact the bank/credit card company. It can sometimes take a little while to process and post the refund to your account. Thanks for your patience!